Last update 30 March 2025 

Please read carefully the following terms and conditions as they set out your respective rights and obligations. 

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that 

• He/She has read these terms and conditions and has the authority to and does agree to be bound by them
• He/She consents to our use of information in accordance with our Privacy and Data Protection Policy 
• He/She is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services   

Bookings / Payments 
To confirm your booking you either pay a deposit or full amount. If a deposit is required this cannot be less that 30% of the total payable amount of the services to be provided, unless specifically detailed on the booking form as a special arrangement. If the services you wish to book are available and paid you will receive a confirmation email. This confirmation email with be the binding contract between us. Invoicing of your holiday booked directly with Sunshine Travel is also available under the Greek law. 
The balance of the cost of your arrangements should be paid out the latest four (4) weeks prior to your arrival. If we do not receive your full payment within a logical time-scale your agreements are considered as cancelled. Any payments already collected from you are non-refundable. In the case of international payments you must ensure that the full Euro amount is received by us after all bank charges have been levied.   

Sunshine Travel’s Booking commitment and contract: 
An inquiry only becomes a valid booking when the deposit payment has been received. 

Our properties are available to clients from 13.00 on the day of arrival and must be vacated on the day of departure by 10am. If flights arrive early or depart late we will try to see if these times can be extended, however we cannot guarantee this. If we cannot arrange extended times we will do our best to arrange somewhere for you to leave your bags until your departure. 

Local Taxes and Charges 
Any additional or newly imposed government taxes or charges are not included in our agreement with you, as long as it relates to the final price of your holiday and you may need to pay them locally. Sunshine Travel cannot be held responsible for such a change.   

Accommodation Occupancy Limits: 
All of our properties sleep a maximum party size and this is stated on each property page. Over-occupancy in accommodation is only allowed after written confirmation from Sunshine Travel. If a party arrives at a property with more people than have been specified on the confirmed booking, our owner reserves the right to refuse entry or levy an extra charge that must be paid at the time. 

Client Cancellation: 
If you have to cancel your reservation a cancellation charge will be calculated from the first working day after we have been formally, by an email, notified by you. Refunds only apply for the accommodation has been paid. Analytically:

• 56 days or more loss of deposit and if balance has been paid in full, then only an 80% of this balance will be refundable. 
• 55 days- 48 days prior to arrival a refund of 60% 
• 47 days- 40 days prior to arrival a refund of 40% 
• 39 days- 32 days prior to arrival a refund of 30% 
• 31 days- 26 days prior to arrival a refund of 20% 
• 25 days- 1 days prior to arrival or no show, no refund will be given 
• If you leave your accommodation earlier, no refund will be given for the remaining days 

Transfers, car hire, boat hire, and excursions:  
There arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation change of up to 100% of that part of the arrangements. You should be able to reclaim these changes charges under the terms of your private insurance policy and we will provide you with proof of payments to do so. If not all of your party cancels ( partial cancellation ) the same cancellation policy will apply to this part of the arrangement and the rest of the party will be able to travel using the existing reservation. 

Changes By You: 
Let us know immediately by phone of email if you wish to make any alteration to your confirmed holiday. Any required modification cannot be guaranteed until it is accepted by the provider or owner of the service and is then explicitly stated on a confirmation email. Extra fees that may incur by this change will be charged accordingly and may increase closer to your departure date. 
You might transfer the booking to another suitable person provided that we are notified no later than 14 days before your are due to depart. 
If the changes cannot be fulfilled and you wish not to proceed, we will treat this as a cancellation by you. A cancellation fee may be payable.   

Cutting your Holiday Short: 
Should you cut your holiday short, cost of services not used cannot be refundable and we need to know immediately. Especially for transfer arrangements which have been pre-paid.  
Specifically, if you have no reasonable cause for for complain about the standard of accommodation and /or services provided, or have not notified us n time, we will not offer you any refund for that part of the service not competed, or be liable for any associated costs you may incur. We strongly advise that you have travel insurance already in place that will cover such eventualities and make demands directly with them. 

Special Offers & Discounts: 
For properties that are available for arrivals within 14 days we often discount the price to attract late bookers. These properties may also carry other special offers such as a free hire car for other weeks of the season to give extra value to our clients. Once a property price is discounted for late bookers any other offers that may be attached to the property are no longer valid. 

Air Conditioning Usage: 
Due to high running costs of air conditioning and to help the environment, clients are requested to observe the following air conditioning usage terms and conditions: Windows and doors must be kept closed while units are on. Air conditioning must only be used when you are in the property and switched off when you leave. The units, being fan assisted, will very quickly cool your property on your return. Failure to observe the above, during your, holiday may result in the air conditioning units being disabled. 

Accommodation Breakages and Respect:  
It is your responsibility to pay for any breakages. If when you arrive, you notice a breakage please contact Sunshine Travel immediately informing them. We request that you respect your accommodation and in the event of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Sunshine Travel representative, they will be asked to leave the accommodation. 

Accommodation Fixtures, Fittings and Use: 

We cannot be held responsible for the followings: 
Some of the Sunshine travel properties have televisions. Often, local or ‘free’ satellite channels will be available. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be.  

Wi-Fi ( connection / speed ): We always care to keep this service available during your stay and if you report that the service is not working we will arrange to be fixed within 24h. Please have in mind that the problem might depend on the local provider and sometime take longer time to repair. We are not able to accept responsibility for any down time or consequences of using this service and refund cannot be offered. In addition, Sunshine Travel is not responsible if you are enable to connect to a network due to different versions of iPad or Laptops not compatible with older Wi-Fi routers.    Occasionally a fixture or fitting in a property may require servicing or repair. Sunshine Travel cannot be held responsible for loss of use while a repair is being undertaken. 

Resort Facilities: 
We have no control over opening times and dates of shops, bars, restaurants, communal pools, water sports and water parks that they may not operate at all times during your stay. 

Wildlife: 
In hot climates, wildlife, flora and fauna thrives. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your holiday, it is essential that you notify Sunshine Travel of its severity so that we can arrange a professional exterminator to visit the property.  

Travel Insurance:  
When booking with Sunshine Travel, it is advised/required that you have adequate insurance in place. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising. 

Accommodation Safety:  
If you have children in your party, before booking accommodation with Sunshine Travel, please submit questions via email that will help you choose a villa that is most suitable for your needs. Sunshine Travel will be pleased to answer your questions or concerns. Despite Sunshine Travel’s efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. No accommodation can be considered perfectly child safe. Some properties may have low walls, steps inside and out of the property, night balconies with railings. 

Swimming Pools: 
Pool sizes on our descriptions are approximate and only for guidance 
Pools are cleaned/maintained regularly, mainly due at times that you are not bothered, unless unforeseen reasons impose the opposite. 
Please note the following legal regulation:  

• No pool can be used after sunset, for pure safety reasons 
• Neither property owner nor Sunshine Travel can be held responsibility in case of an injury or damage for the following maters: 
• Pool’s use regulations are violated by the occupant 
• Swim after drinking alcohol, or swim before an hour after eating 
• Get injured running on slippery surfaces, drainage channels or raised edges, because the necessary attention had not been shown. 
• Parents have left unaccompanied little children 
• Non- swimmers are left along in the pool 
• Damages to swimming equipment or hear colours due to pool’s chemicals 
• In case of an injury, accident or any problem, which was not reposted immediately to us 

Dealing with complains: 
Most problems can be sorted out straight away if we know about them on time. If you have a complain please advise Sunshine Travel straight away. Any verbal notification must be confirmed written as soon as possible. You may also contact us directly using the emergency telephone number +30 6947 407 496  
Sunshine Travel will make every effort to make your holiday as enjoyable as possible.  

Passports, Visas and Health Requirements: 
Please contact the relevant consulate to check any restrictions that may apply and check requirements have not changed before your departure. 
Additionally, be sure you bring required medication with you 

Law and Jurisdiction: 
These Booking Conditions and any agreement to which they apply are governed in all respects by Greek law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Court of Greece only 

Data protection and Privacy Policy: 
During our contact we have to collect personal information in order to provide our service to you. We have taken all steps to have appropriate security measures in place to protect your information.  
We may collect all or some of the following: 

• Name, passport number, dates of birth and contact details 
• Credit or debit card or other payment details 
• Special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements 
• For the information that is considered as Sensitive Personal Data we will cater not to disclose to a third party. However we may need customer list information in order to help the supplier/ owner fulfil the service requested. Also, local law may require certain information to be recorded by us in order to be available for the local authorities in case of inspection.